We’re happy to help you

Our customer service team is here for you! You can reach us using the form below or by email at info@ekoshoptrading.com. You’ll also find answers to common questions on our FAQ page.

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I placed an order – where is it?

All orders are shipped from our warehouse within 48 hours on business days. If you placed your order on Friday afternoon or over the weekend, it will be dispatched on the next business day.

What are Dilute Cleaning Sachets?

Dilute Cleaning Sachets are compact, water-soluble pouches filled with concentrated cleaning solution. Just drop one into a bottle of water, let it dissolve, and you’re ready to clean! They’re an eco-friendly alternative to traditional cleaning products – reducing plastic waste, saving storage space, and cutting down on harmful chemicals. Simple, effective, and sustainable. The products use microbial and enzyme technology to deliver a deeper, longer-lasting clean by breaking down organic dirt and preventing unpleasant odors from forming.

When will a sold-out product be back in stock?

We do our best to keep your favorite cleaning products in stock at all times. Sometimes the popularity of a product surprises us, and it may temporarily sell out. 😊

Who can I contact regarding commercial collaborations or PR?

You can send collaboration or PR inquiries by filling out this form. We’ll get in touch if we feel you're a good fit for our brand.

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Pickup point opening hours

Mon–Thu: 9:00 AM – 4:00 PM

Fri: 9:00 AM – 3:00 PM

Pickup is available by pre-order only.
You will receive a separate notification when your order is ready for pickup.