FAQ
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Ordering from Diluteshop.com
How do I place an order at Diluteshop.com?
Once you're ready, click the “Checkout” button. On the checkout page, enter your email address, billing and shipping information, preferred payment method, and any discount code or gift card you may have.
Make sure all your details are correct, then click “Pay Now” to complete your purchase. That’s it! You’ll receive an order confirmation by email.
Need help placing an order? Feel free to contact our customer service team at: info@ekoshoptrading.com.
How do I use a discount code?
- Go to the checkout page and enter your discount code in the “Discount code or gift card” field.
- Click the “Apply” button to activate the discount.
If the discount doesn’t appear correctly, try clearing your browser cache or using a different device.
If the code still doesn’t work, you can complete your order and we’ll refund the discount afterward—as long as the order was placed during the code’s valid period.
I didn’t receive a discount code after subscribing to the newsletter. What should I do?
Sorry to hear things didn’t go as expected. Please check the following:
- Try subscribing to the newsletter again.
- To receive the discount code, you need to click the confirmation button in the email we sent you.
- Check your "Spam" and "Other" folders – sometimes the email ends up there.
If you've checked all of the above and still haven’t received your code, feel free to contact us at info@ekoshoptrading.com – we’re happy to help!
When will a sold-out product be back in stock?
We do our best to keep your favorite cleaning products in stock at all times.
Sometimes demand exceeds expectations, and products may temporarily sell out. 😊
Payment Methods and Pricing
What payment methods do you offer?
We offer a wide range of payment methods depending on your country.
You can pay with most major debit and credit cards, including Visa, Mastercard, Maestro, and American Express. We also support Klarna, PayPal, Apple Pay, and Google Pay.
Do the prices include VAT?
Yes, all prices displayed in our store include VAT.
Contact
How can I contact you?
If you have any questions or concerns, feel free to contact us by email at info@ekoshoptrading.com.
We’ll get back to you as soon as possible – we’re here for you!
Please note that we respond to messages on weekdays only, excluding public holidays.
Who can I contact regarding commercial collaborations or PR?
For collaboration or PR inquiries, please fill out this form. We’ll get in touch if we feel your profile is a good fit for our brand.
Delivery
What is your shipping policy?
Once your order is placed, you’ll receive a confirmation email letting you know that our fulfillment team has received it. Prices and delivery times may vary depending on your selection and location.
What if my package is lost or arrives damaged?
Lost packages
At Dilute, we always aim to ensure your order arrives safely and correctly. If your order is lost during shipping, please contact our customer service at info@ekoshoptrading.com and include your order number and any relevant details in your message.
Damaged packages
In rare cases, a package may get damaged during transit. If this happens, please email us at info@ekoshoptrading.com. Include your order number and a description of the damage. You may also attach photos if needed. We’ll review the issue and arrange a replacement or refund for the damaged part of your order, if necessary.
How can I track my order?
Once your order has been processed, you’ll receive a shipping confirmation email that includes a tracking number and a link to the tracking page.
Click the tracking link or enter your tracking number on the tracking page to follow your shipment.
Please note that tracking information may not be available immediately after placing your order. If you don’t see any updates right away, check back later.
If tracking hasn’t updated within 48 hours of receiving your shipping confirmation, contact us at info@ekoshoptrading.com and we’ll look into it for you.
Do you ship internationally?
Yes! You can find all shipping and return information in our shipping policy. Please check there to see if we deliver to your country.
I placed an order – where is it?
All orders are shipped from our warehouse within 48 hours on business days. If you placed your order on a Friday afternoon or over the weekend, it will be shipped on the next business day.
Which countries do you ship to?
We currently ship to the following countries: Finland, Sweden, Denmark, Norway, the Netherlands, Estonia, Latvia, Lithuania, Spain (with some restrictions), Austria, Luxembourg, France, Germany, Italy, Croatia, Poland, Slovakia, Slovenia, Czech Republic, Hungary, Ireland, Bulgaria, Romania, Cyprus, Malta, Greece, and Portugal (with some restrictions).
Orders are delivered via the following shipping partners: Posti, Matkahuolto, GLS, PostNord, and Budbee.
If you have any questions about shipping, feel free to contact us at info@ekoshoptrading.com.
Local Pickup
How long do you hold the item?
We’ll hold your order for 7 days from the date of purchase unless otherwise agreed. If the item is not picked up within this time frame, the order may be canceled and refunded.
Can I inspect the item before pickup?
Yes, you're welcome to briefly inspect the item at the time of pickup to ensure it matches the description.
What if I change my mind and want the item shipped instead of picking it up?
If you’d prefer to have your order shipped instead of picking it up, please contact us to arrange delivery options and any applicable shipping fees.
Please note that this may not always be possible depending on the product and situation.
Tietoa Dilute® pesuaineista
What are Dilute® Cleaning Refill Sachets?
Dilute® Cleaning Pouches offer a new, innovative, and eco-friendly way to clean. These concentrated refill sachets contain powerful cleaning agents that activate simply by adding cold water.
The products use microbial and enzyme technology to break down organic dirt more deeply and help prevent unpleasant odors from forming. Dilute® Pouches make cleaning fast, affordable, and sustainable – with less plastic, less waste, and powerful results.
Why are the products made in England?
English manufacturers are known for their high-quality, responsibly sourced ingredients and their innovative, precise production processes. Working with these trusted partners allows Dilute to create effective and eco-friendly cleaning products that make sustainable choices easier in everyday life.
Is Dilute a Finnish brand?
All Dilute products are designed in Finland and manufactured in England. Our products are thoughtfully developed to suit everyone – for everyday use, across all homes.
Use & Instructions
How do I use the cleaning sachet?
Fill the bottle with water first, then drop the pouch in. Close and shake – the pouch will dissolve in a few seconds, and the solution will be ready to use.
How much cleaning solution does one sachet make?
Dilute cleaning sachets make approximately 600–750 ml of ready-to-use cleaning solution, depending on how much water you add. This concentrated format means you need less storage space and generate less packaging waste while getting more out of each pouch.
For floor cleaning, use one pouch per 5 litres of water.
For floor cleaning machines, the dosage is 1 pouch per litre of water.
Voinko käyttää omaa pulloa?
Yes! You can use any clean, tightly sealing bottle. The recommendation is 500–750 ml.
How quickly does the pouch dissolve?
Usually within 30 seconds in cold water. Shaking speeds up the dissolving.
Durability and the environment
Is the cleaning agent sachet plastic-free?
Yes, it is made from water-soluble paper and leaves no residue behind.
What are the benefits of the cleaning agent sachet compared to traditional cleaning agents?
Less plastic, a smaller carbon footprint, easier storage, and lighter to transport.
Is the product biodegradable?
Yes. All the ingredients in the cleaning agent sachets are biodegradable and safe to rinse down the drain.
Are Dilute cleaning sachets environmentally friendly?
Yes, Dilute cleaning sachets are environmentally friendly. They are made from plant-based and renewable ingredients that are low in toxicity to aquatic life and safe for the environment. Dilute products reduce the use of traditional chemicals and plastic, helping to lessen environmental impact. The cleaning agents contain no unnecessary liquid, making transportation and storage lighter and more eco-friendly compared to traditional cleaning products.
Ingredients and safety
What does the cleaning sachet contain?
The cleaning sachet contains plant-based, biodegradable ingredients. The bathroom and all-purpose cleaners have a light scent, while the kitchen product is completely fragrance-free and unscented. All products have identifiable colors but contain no microplastics.
Are Dilute cleaning products safe to use?
Yes. Dilute products are formulated with plant-based and biodegradable ingredients, free from harmful chemicals such as phosphates, chlorine, or synthetic fragrances. They are safe for home use, including in households with children and pets, when used according to the instructions.
Are biological cleaning products safe?
Safety is our top priority! Dilute products are manufactured in England in collaboration with experienced chemists and responsible production partners. All products are developed in compliance with EU chemical regulations and product safety standards. We use only carefully selected, biological, and environmentally safe ingredients – to ensure cleaning is safe for you, your home, and the environment.
Can the product packaging be recycled?
Most Dilute products are packaged in cardboard-based outer packaging with an aluminum lining to prevent moisture. These can be sorted into cardboard recycling if separation from aluminum is not required, or into general waste if your local recycling system does not accept composite packaging. The reusable bottle and spray head are made of plastic and can be recycled as long as they are clean. Please note that spray heads are not always fully recyclable and should be disposed of in general waste unless otherwise specified.
The sachets are fully dissolvable and zero-waste, leaving nothing behind to recycle after use.
Have Dilute cleaning sachets been tested on animals?
Dilute® cleaning sachets have never been tested on animals. It is important to us that all our products are both effective and ethically produced. All Dilute® products are made from plant-based and renewable ingredients that are not harmful to the environment or animals.
What is the difference between biological cleaning agents and traditional cleaning agents?
Biological cleaning agents differ from traditional ones in several key ways:
- Ingredients: Biological cleaners are made from plant-based, biodegradable ingredients. Traditional cleaners often contain synthetic chemicals, such as phosphates, chlorine, or artificial fragrances.
- Environmental Impact: Biological products are designed to be environmentally friendly — they break down naturally and are safe for water systems and wildlife. Traditional products may contribute to pollution and harm aquatic ecosystems.
- Safety: Biological cleaners are typically safer for use around children, pets, and sensitive individuals, as they avoid harsh chemicals. Traditional cleaners may cause irritation or require extra precautions during use.
- Packaging and Waste: Many biological products, like Dilute pouches, focus on reducing plastic and overall waste. Traditional cleaners are often packaged in single-use plastic bottles with higher environmental impact.
- Effectiveness: While both types can be effective, biological cleaners use natural enzymes or surfactants to break down dirt and grime, offering a gentler but efficient clean.
Biological cleaning agents utilize microbes and enzymes for effective cleaning.
The microbes in the detergent break down organic dirt such as grease, starch, and proteins. Additionally, enzymes in the products—such as lipases, amylases, and cellulases—break down more complex molecules that traditional cleaners may not always be able to handle. Biological cleaners work on a deeper level by breaking down dirt and grease into smaller particles that microbes can use as food. This ensures long-lasting and deeper cleaning performance.
Traditional cleaners, on the other hand, typically rely on chemical ingredients, which may be effective for surface-level cleaning but often struggle to penetrate deep into cracks, crevices, and carpet fibers. They may also leave residues on surfaces and cause unpleasant odors, as they do not use the same biological processes as biological cleaners.
The difference between biological and traditional cleaners is significant, especially in how they handle dirt and grease, as well as their environmental impact. Biological cleaners, like Dilute, offer deeper and longer-lasting cleaning without unnecessary chemicals and support sustainable development by reducing chemical use and environmental burden.
Are the products allergy-friendly?
Yes. Dilute products are designed with sensitivity in mind. They are made from plant-based, biodegradable ingredients and are free from common irritants such as chlorine, and phosphates. The kitchen cleaner is completely fragrance-free, and the bathroom and all-purpose cleaners contain only a light, non-intrusive scent.
While the products are generally well-tolerated, individuals with specific allergies or sensitivities should always check the ingredient list and test the product on a small area first. Overall, Dilute aims to offer effective cleaning solutions that are gentle for both people and the environment.
Can I use the products in a household with pets?
Yes. The products are biological and does not contain traditional harmful chemicals. When used as directed on household surfaces, it is safe for homes with pets.
How should the product be stored safely?
Keep the cleaning sachets out of reach of children and pets. Store in a dry place at room temperature, in the original packaging.
Do the products contain harsh chemicals?
No. Our products are biological and made without traditional chemicals classified as harmful. They are safe for daily use at home – without unnecessary chemical exposure.
Can I use the product in a children's room?
Yes. The products are suitable for cleaning the entire home, including children's rooms. We especially recommend the fragrance-free kitchen product for households with fragrance sensitivities.
Do the products have safety certifications?
All ingredients comply with EU regulations and the REACH directive. We use only carefully selected, approved safe raw materials. Detailed information can be found on the product pages.
Finding the right products
Why choose Dilute® cleaning sachets?
Dilute cleaning sachets offer a modern, eco-friendly alternative to traditional cleaning products. Here's why they stand out:
- Environmentally Friendly: Made from plant-based, biodegradable ingredients and free from harmful chemicals. The sachets dissolve completely, leaving no waste. 💚
- Less Plastic Waste: The packaging is minimal and recyclable, helping to reduce single-use plastic.
- Lightweight & Convenient: No excess water means the products are lighter to transport and easier to store.
- Safe & Gentle: Suitable for households with children, pets, and those with sensitivities or allergies.
- Effective Cleaning: Powered by natural enzymes and microbes for deep, long-lasting cleanliness.
- Ethically Made: Never tested on animals and produced in accordance with EU safety and environmental standards.
Choosing Dilute means choosing effective cleaning that’s better for your home and the planet.
Can Dilute® cleaning products be used during pregnancy?
Yes. Dilute® products are made from plant-based and biodegradable ingredients without harsh chemicals, making them a safe choice for expecting families. However, as with any cleaning product, it's recommended to use them in well-ventilated areas and avoid direct skin contact if you have heightened sensitivities.
Can the products be used in homes with pets?
Yes, all our products are developed to be safe for homes with pets. They leave no harmful residues and are suitable for everyday household surfaces.
How do I choose the right product for my needs?
Choosing the right Dilute® product depends on where and what you need to clean. Here's a simple guide:
- Kitchen Cleaner: Fragrance-free and ideal for food preparation areas, countertops, stovetops, and other kitchen surfaces. The kitchen cleaner can be used for stain removal on clothing, shoes, and pet outdoor gear. It can also be used for cleaning textiles together with a water vacuum cleaner. Perfect for households sensitive to scents.
- Bathroom Cleaner: Designed to tackle soap scum, limescale, and moisture-prone areas like sinks, tiles, showers, and toilets. Lightly scented for a fresh finish.
- All-Purpose Cleaner: A versatile option for daily cleaning of general surfaces—tables, shelves, door handles, etc. Lightly scented and suitable for most areas in the home.
If you're unsure, the All-Purpose Cleaner is a great starting point for everyday use. Always check the label or product page for more specific recommendations.
