Terms of service
Terms of Delivery
General Terms
EkoEkoShop Trading Oy Ltd, Business ID: FI34429542, Address: Tanhuankatu 2, 37100 Nokia, sells products to businesses and adult individuals within the EU. These terms of delivery apply to orders placed in our online store and corresponding deliveries.
These terms are valid as of December 1, 2024. We may unilaterally amend the terms of delivery from time to time, so please review them before placing an order in our online store.
EkoEkoShop Trading Oy Ltd is not liable for damages caused by force majeure. Force majeure refers to unforeseen events or changes in circumstances beyond the control of EkoEkoShop Trading Oy Ltd.
Customer and Privacy
EkoEkoShop Trading Oy Ltd welcomes both private and business customers. Transactions comply with applicable Finnish and EU legislation concerning consumer sales, marketing, and advertising. For business customers, the Finnish Commercial Code primarily governs the purchase agreement.
When placing an order, the customer must provide complete contact details. For private customers, this includes at minimum a name, address, phone number, and email address. For business customers, the required details include the contact person’s name, phone number, email address, business ID, postal address, phone number(s), and, if necessary, a billing address.
Customer information is stored in EkoEkoShop Trading Oy Ltd’s customer database, where it is used to maintain the customer relationship. Customers can opt out of their data being used for marketing purposes or review their information by contacting EkoEkoShop Trading Oy Ltd customer service (info@ekoshoptrading.com).
After a purchase, customers may receive a product review request if an email address has been provided. Responding to the review request is voluntary. The request includes only the products already purchased by the customer. Customer contact details are not publicly displayed in connection with reviews. EkoEkoShop Trading Oy Ltd uses feedback from reviews to improve customer experience, product selection, and services.
Products and Prices
The features and prices of products are presented in the product descriptions in the online store. We reserve the right to change prices and shipping costs, so please verify the final prices in your shopping cart before confirming your order. Prices include VAT unless otherwise stated but do not include shipping unless specified. If there are clear pricing errors, products will not be sold at an obviously lower price if it is reasonable to assume the customer was aware of the error.
EkoEkoShop Trading Oy Ltd reserves the right to limit the sale of products in exceptionally large quantities. Products are not sold for resale without a separate agreement.
Shipping Costs
Shipping costs depend on the product (e.g., weight, packaging) and the selected delivery method. These costs are automatically added to the total order amount. You can see the applicable shipping costs in your shopping cart before confirming your order.
We aim to process completed orders within two business days during company working hours from the time of receipt. A completed order is one in which all products are in stock, reserved for the order, and the payment method has been approved.
Ordering and Agreement
You can order products on our website by adding them to your shopping cart, confirming the order, and paying for the cart contents through the payment service. When ordering from our online store, you are expected to have read and agreed to the currently valid terms of delivery. By confirming your order, you understand that it is binding and creates an agreement between us in accordance with these terms of delivery, except as otherwise stated regarding the right of withdrawal.
Return Address:
EkoEkoShop Trading Oy Ltd
Tanhuankatu 2, 37100 Nokia
Finland